Services

Avaya experts take you into the world of business communications.

Articles in Services

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18 Ways to Help Your Business Limit Disaster Damage

Wind speeds approaching 200 mph. Storm labeled as “one of the worst on record.” Have you read headlines like this lately? Realizing your business in…
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The Tool That Helps You Determine Root Cause Without Leaving Your Desk

A large global financial services group was having problems with their Avaya UC VoIP solution running on a Cisco data network. As soon as they…
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Customers Who Use This Tool Are 73% More Likely to Avoid an Outage

Ever mutter to yourself, “Yeah, well, let me just get out my magic wand, and take care of that for you?” I know I enjoy…
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Remote Connectivity: The Trick to Getting the Most Out of Avaya Support

If there’s one “trick” to getting the absolute most value out of your Avaya support coverage, it would be enabling remote connectivity. Allowing a trained…
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How Switching to Proactive Customer Service Could Save You More Than $500,000

This first week of October is recognized as Customer Service Week. I’ve previously written about how delivering excellent customer service is in our DNA here…
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Avoiding Power Outages: Keep Your Services On

Let’s face it. At first glance, there’s nothing particularly exciting about preventing power outages. Keeping the lights on isn’t nearly as cool as sniffing out…
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Remote Monitoring: So Good, It Virtually Needs No Human Intervention

Have you ever done something so well that others struggle to believe it’s true? On a recent Sunday afternoon, after mowing the lawn and finally…
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Top 8 Considerations When Looking for a Cloud Services Provider

My recent blog on the top 12 reasons to invest in the cloud generated a lot of interest, and so I wanted to continue the…
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Avoiding Network Outages: When the Cost of Doing Nothing is Everything

What does downtime mean to you? Time, productivity, money? Likely, you’re nodding at all three — and you’re not alone. According to Aberdeen Group, the…
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Top 6 Communications Services Trends of 2015 – Midyear Review

In October 2014, we assembled a team of five service experts led by Mike Runda, Senior Vice President and President, Avaya Client Services, and asked…
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How to Prevent the 5 Most Common Communication Outages

While Governor Jerry Brown calls for water conservation in drought-stricken California, Oklahoma and Texas face record rainfalls, and Tropical Storm Ana hits South Carolina almost…
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Engaging in Multi-Vendor Collaborative Support

Periodically, in my personal life, I will use video conferencing technology on my PC to talk with family and friends. I’ve recently been having problems…
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5 Steps to Service Simplicity and Transformation

Mergers are picking up again. Staples announced that it is going to buy Office Depot. Halliburton is in talks to buy Baker Hughes. This year’s…
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How Avaya Augments the Work of its Support Engineers

In late January, Microsoft announced a virtual reality project called HoloLens. The reviews of the prototypes have been positive, and I can see why: Virtual…
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The 5 Reasons Why I Joined Avaya Global Support Services

A couple months ago, I found myself around the family kitchen table attempting to explain to my wife why I was considering leaving my current…