Category: Avaya

The Future of Intelligent Headsets: Avaya, Plantronics Expand Strategic Partnership
27 Dec
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The Future of Intelligent Headsets: Avaya, Plantronics Expand Strategic Partnership

Aryn Sanderson | December 3, 2015   In the age of the Internet of Things (IOT), it’s all about intelligence: smartphones, smart watches … and, thanks to Avaya and Plantronics, smarter headsets. The companies recently announced a co-development initiative that will accelerate intelligent interoperability. Though the pair has worked together for more than two decades, […]

Customer Lifetime Value: An Imperative in the Digital Era
27 Dec
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Customer Lifetime Value: An Imperative in the Digital Era

Bassett | November 19, 2015 For years, smart businesses have operated under the mantra “the customer is always right.” In an article earlier this year, I wrote about research that showed companies are increasingly taking customer experience management seriously, with many reporting higher profits because of it. Today, let’s examine the link between customer experience […]