Wind speeds approaching 200 mph. Storm labeled as “one of the worst on record.” Have you read headlines like this lately? Realizing your business in…

A large global financial services group was having problems with their Avaya UC VoIP solution running on a Cisco data network. As soon as they…

Ever mutter to yourself, “Yeah, well, let me just get out my magic wand, and take care of that for you?” I know I enjoy…

If there’s one “trick” to getting the absolute most value out of your Avaya support coverage, it would be enabling remote connectivity. Allowing a trained…

This first week of October is recognized as Customer Service Week. I’ve previously written about how delivering excellent customer service is in our DNA here…

Let’s face it. At first glance, there’s nothing particularly exciting about preventing power outages. Keeping the lights on isn’t nearly as cool as sniffing out…

Have you ever done something so well that others struggle to believe it’s true? On a recent Sunday afternoon, after mowing the lawn and finally…

My recent blog on the top 12 reasons to invest in the cloud generated a lot of interest, and so I wanted to continue the…

What does downtime mean to you? Time, productivity, money? Likely, you’re nodding at all three — and you’re not alone. According to Aberdeen Group, the…

In October 2014, we assembled a team of five service experts led by Mike Runda, Senior Vice President and President, Avaya Client Services, and asked…

While Governor Jerry Brown calls for water conservation in drought-stricken California, Oklahoma and Texas face record rainfalls, and Tropical Storm Ana hits South Carolina almost…

Periodically, in my personal life, I will use video conferencing technology on my PC to talk with family and friends. I’ve recently been having problems…

Mergers are picking up again. Staples announced that it is going to buy Office Depot. Halliburton is in talks to buy Baker Hughes. This year’s…

In late January, Microsoft announced a virtual reality project called HoloLens. The reviews of the prototypes have been positive, and I can see why: Virtual…

A couple months ago, I found myself around the family kitchen table attempting to explain to my wife why I was considering leaving my current…