ENGAGEMENT CAN ACCELERATE GROWTH AND REVOLUTIONIZE HOW YOU DO BUSINESS
Transform the way you conduct business. Create a seamless engagement experience for your customers and employees regardless of their locations, devices, or applications. Now, you can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform from Avaya that easily and affordably scales as your communications needs change.
Starting with as few as five users, Avaya IP Office easily scales to 3,000 users at a single site or in up to 150 locations. Enable your mobile workforce to collaborate, and promote commerce any place, any time, and on any device. True plug and play reduces IT overhead, effortlessly rolling out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365. And, rely on Avaya support services to optimize your solution’s performance, maximize system uptime, and protect your investment in Avaya technology.
Using a complete IP Office solution to create seamless engagement throughout your business can help you accelerate growth.
1. A Purpose-Built System
Accelerate growth and transform your business with a complete, integrated solution—collaboration, mobility, multichannel contact center, networking, security, video, and support services—all from a single source.
2. Business Communications Providing Engagement Everywhere
Enable unbound commerce regardless of place, time, device, or application. Employees can engage anywhere and anytime to capture opportunities and create value.
3. Administration Made Simple
Eliminate IT headaches by centrally managing your IP Office solution with web-based administration, whether you have five users or 3,000, in one location or across up to 150 sites around the world.
Stay Connected for Non-Stop Productivity, from Anywhere
Being on the road no longer means being out of the office. Each staff member has just one number that customers use to reach them in any location, on any device. Route all calls through your office to assure privacy. Reduce carrier charges by placing calls over available WiFi. And give remote and mobile staff in-office capabilities from virtually any device, including access to the corporate directory, conference control, presence, and instant messaging. ff
Expand Your Customer Engagement Capabilities
Improve customer experience and contact center agent efficiency by adding powerful, affordable, multichannel functionality for voice, email, web chat, SMS, and fax to your contact center. Turn a cost center into a profit center by using agent downtime to automatically initiate outbound up sell calling campaigns. Whether you choose a cloud or on-premise model, Avaya offers complete contact center solutions that grow with you:
- IP Office Contact Center: A multichannel contact center solution designed for small to midsize businesses
- Avaya Contact Center Select: An an enterprise-class solution with advanced self-service and intelligent customer routing
- Customer Engagement On Avaya™ – Google™ Cloud Platform: Contact center services with a flexible monthly subscription via the Google Cloud Platform
Meet from Anywhere, on Any Device—Just Like You’re in Person
Video brings engagement to life. Whether you are meeting with co-workers in a remote office, partners across the country, or customers around the world, enjoy the experience of face-to-face meetings via simple, intuitive, and convenient video. See others in HD video, and annotate and share presentations to make meetings more productive, efficient, and meaningful. All you need is a network connection and a PC, Mac, or mobile device. Avaya IP Office virtual meeting rooms work with the latest video conferencing room systems. Our video portfolio includes:
- Avaya Video Collaboration Solution for IP Office: Simple, affordable, comprehensive video collaboration designed for small and midsize businesses
- Avaya Scopia® Desktop: Business class video collaboration for PCs and Macs in virtual meeting rooms on your network
- Avaya Live™ Video: Simple, subscription-based, high-definition virtual meeting rooms in the cloud
Build Your Business on Scalable, Reliable, and Proven Network Technology
Future-proof your business network with secure wired and wireless Avaya networking solutions for the most demanding converged network environments. Get set up automatically with a single command, and make IP handsets operational in minutes. Application-level visibility helps ensure your network delivers un compromised access to the applications you prioritize. Enjoy high availability and uptime with resilient architecture, all secured with identity-based access control that promotes BYOD for staff and visitors. Learn more about the benefits of deploying Avaya networking technology with your IP Office solution. We’ll help you choose the right technology from our networking portfolio:
Avaya Global Services Help You Remove Complexity, Improve Performance, and Accelerate ROI
Get the most from your IP Office solution with full range of Professional Services, including a Network Readiness Assessment, Deployment and Program Management, andSolution Architecture Services. Find the information and answers you need. Get assistance from our emergency recovery team within minutes after an unplanned system outage. And have access to the latest features through software patches and updates, and major software upgrade license entitlement.